Clarification Text about the Protection of Personal Data


I.Topic and Description

As Mokan Tourism Tic.Ltd.Şti. (“Agency”), we show the highest sensitivity to the security of your personal data. As an Agency, it is of
great importance to process and store all kinds of personal data belonging to all persons associated with the Agency, including our customers who benefit from our products and services, in accordance with the Personal Data Protection Law No. 6698 (“KVK Law”). With the awareness of this responsibility and in the capacity of “Data Controller” as defined in the KVK Law, our company, the agencies with which we have entered into a web system agreement process your personal data in the manner specified below and within the limits stipulated by the legislation.

II. Collection, Processing and Processing Purposes of Personal Data :

Your personal data may be collected orally, written or electronically by automatic or non-automatic methods by our Agency, by the agencies with which we have entered into a web system agreement, or by means of a website, social media channels, mobile applications and similar means. The questionnaires distributed by our agency at the end of the tour, the voucher registration information in the tour purchase transactions and all the mentioned information are stored.
As long as you benefit from the products and services offered by our Agency, your personal data may be recorded, stored, updated, periodically checked, reorganised, classified, and kept for the period required for the purpose for which they are processed or stipulated in the relevant law, In case of legal or service-related actual requirements, it may be shared with public institutions and organisations that our Company works with or is legally obliged to work with and/or third real persons/legal entities, service providers and suppliers, insurance companies and our Company and/or our Company's sub-agencies residing in Turkey or abroad, transferred abroad in case of legal or service-related actual requirements or processed, including the prevention of its use.

Our Agency, our Web System Agencies; While performing the travel agency activities specified in the Travel Agencies Union Law and Travel Agencies Regulation No. 1618 and the provisions of this law, we conclude agreements with third-party supplier companies and make reservation records for the provision of services on your behalf. Therefore, we share the necessary personal data of your party with third-party supplier companies (accommodation companies, airline companies, companies offering transportation services including land and sea, car rental companies, insurance companies, transfer staff and persons and organizations related to the service provided, including but not limited to them).
Therefore, our Agency will be able to process your personal data as specified in the KVK Law with our Agency and our Web System Agencies and other relevant persons and organizations in order to provide better service to you, as well as those authorized to process data within the scope of tourism and consumer law legislation and those who are allowed to process data and fulfill our Company's obligations arising from the legislation to which it is subject.
Your personal data is obtained in all kinds of oral, written or electronic media for the purpose of providing the products and services offered by the Company in accordance with the above-mentioned purposes within the legal framework determined and in this context, in order for our Company to fulfill its responsibilities arising from the contract and the law in a complete and correct manner. Your personal data collected for the stated legal reason is subject to Section 5 and 6 of the KVK Law. Within the scope of the personal data processing conditions and purposes specified in the articles, they can also be processed and transferred for the purposes specified in subparagraph (I) of this text.

III. Rights of the Personal Data Owner listed in Article 11 of the KVK Law if you, our customers, as personal data owners, submit your requests regarding your rights to our Company by the methods set out below in this Clarification Text, our Company will finalise the request free of charge within thirty days at the latest, depending on the nature of the request. However, if a fee is stipulated by the Personal Data Protection Board, the fee in the tariff determined by our Agency will be charged.

In this context, our customers can:
• Learn whether personal data is processed or not,
• Learn if personal data has been processed, request information about it,
• Learn the purpose of processing personal data and whether they are used in accordance with their purpose,
• know the third parties to whom personal data are transferred at the place of residency or abroad,
• Request correction of personal data in case of incomplete or incorrect processing,
• Request deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the Law,
• Request notification of the transactions made pursuant to the requests in the articles to third parties to whom personal data are transferred in the 5th and 6th Article,
• Object to the emergence of a result to the detriment of the person himself/herself by analysing the processed data exclusively through automated systems, ,
• In case of damage due to unlawful processing of personal data, has the right to demand compensation for the damage.

In accordance with paragraph 1 of Article 13 of the KVK Law, the customer can use the rights mentioned above and submit the request to our Company in a written way or by other methods determined by the Personal Data Protection Board. Since the Personal Data Protection Board has not determined any method at this stage, you must submit your application to our Company in writing in accordance with the KVK Law. In this context, the channels and procedures to submit your written application to our Agency within the scope of Article 11 of the KVK Law are explained below.
Yukarıda belirtilen haklarınızı kullanmak için kimliğinizi tespit edici gerekli bilgiler ile KVK Kanunu’nun 11. “Tayakadın Mah. Terminal Cad. No: 1- 820507 Arnavutköy / Istanbul / Turkey" address. You can personally transmit your identity documents by hand, send it through a notary public channel or other methods specified in the KVK Law, or send the form to this address with a secure electronic signature to

This Clarification Text is an annex and an integral part of all kinds of service contracts and requests for service procurement that you have signed with our Agency and our Web System Agencies on behalf of our Agency.
Company Title: Mokan Turizm Tic.Ltd.Şti.
Phone Number: +90 850 888 04 85 - +90 212 587 22 00 Fax: +90 212 458 59 43
Tax Office and Number: KÜÇÜKKÖY Tax Office 622 115 8477

Trade Registry Number: Istanbul 111289-5
Mersis No.: 0622115847700001
Address: Tayakadın Mah. Terminal Cad. No: 1- 820507 Arnavutkoy / Istanbul / Turkey
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